Essential Shopify Support Dashboard

Related Snippets

Quick commands and customizations for the selected app.

Select an app to see related snippets.

Guided Case Triage

Capture the case once, then generate a summary, investigation plan, merchant response, and engineering escalation.

Agent name Store domain Merchant name Merchant email Expected behavior Actual behavior Affected URL / product / order / campaign Browser and device Theme and related apps Collaborator access Troubleshooting completed Screenshots / recordings / evidence

Select an app and issue to activate guided recommendations.

Generated Case Outputs

Copy the complete package or open an individual output below.

Ticket Summary

Select an app and issue, then add the available ticket context.

Diagnosis & Next Checks

Checks, missing evidence, and the escalation threshold will appear here.

Merchant Response

A copy-ready response will appear here.

Engineering Escalation

A complete Slack escalation will appear here.

Select an issue to see the investigation guide.

Knowledge & Limitations

Select an app to open its Help Center resources and known limitations.

Ticket references

Search stored support examples by app, issue, tags, customer wording, and resolution.

Updates

Store internal updates and assign each one to a Shopify app.

Internal Notes

Jot down what you tried and what you found. Notes stay in this tab only until you refresh. Use Copy full package to include them in a troubleshooting summary.